A call center can bring immense value to a business, acting as a powerful tool for customer engagement and lead generation. At Disrupt Media Group (DMG), we understand the value that a call center can bring to a business. Instead of simply outsourcing and trusting someone else with this crucial aspect of customer cycle, we take a collaborative approach. Our dedicated 100-man call center becomes an integral part of our clients' teams, working hand in hand with business owners to develop customized Standard Operating Procedures (SOPs). We believe that effective call center operations require more than just scripts and guidelines. That's why we meticulously tailor our SOPs to fit each client's unique business, taking into account specific industry acumen, desired tonality, and desired outcomes. By collaborating closely with business owners, we ensure that the call center operates seamlessly as an extension of their brand, delivering exceptional customer service and generating valuable leads.

Our unique approach includes a partnership with prestigious local universities in Pakistan, such as UCP (University of Central Punjab) and UMT (University of Management & Technology), providing international business opportunities to recent college graduates. Additionally, our enrollment in the Stanford Seed Spark Program hosted by LUMS (Lahore University of Management Sciences) further strengthens our expertise and network, allowing us to train and incubate students for real-time practical applications. We are also associated with prominent organizations like the Lahore Chamber of Commerce, SECP (Securities and Exchange Commission of Pakistan), and PTA (Pakistan Telecommunication Authority), establishing a robust network with government and institutional agencies. This extensive network and expertise enable us to deliver exceptional call center solutions and support businesses in achieving their goals efficiently and effectively.